MANDIRA LIMITED TERMS & CONDITIONS

Mandira's Kitchen is the trading name of Mandira Limited, a limited company registered in England under company number 07013205, VAT number 313574319, at Silent Pool, Shere Road, Albury, Guildford, Surrey GU5 9BW. In these terms, "we", "us" and "our" mean Mandira Limited trading as Mandira's Kitchen.

PRODUCTS

These terms and conditions refer to products purchased from our website and were updated in June 2020.

Your details

By signing up to our website and purchasing products from Mandira's Kitchen, you are agreeing to our terms and conditions of sale, which apply to all transactions on our website. Signing up to the service means we must have the following information:

Your address for delivery of our products;

The billing address associated with your payment card;

Your telephone number;

Your email address, so we can supply you with important information such as your order confirmation.

Mandira's Kitchen sells goods on our website to the end user and they should not be resold without our prior written consent. Sales to our stockists are handled separately. We do not hold your payment details from any previous orders so every purchase will require you to enter payment details. It is your responsibility to keep your password secure.

Delivery

Mandira's Kitchen uses a next-day courier to deliver all items purchased from our website.  Online orders are sent out on a Monday, for arrival on a Tuesday, or Tuesday for Wednesday delivery or a Thursday, for arrival on a Friday, unless you contact us to request an alternative delivery date. As the customer you are agreeing to sign for the delivery. We will let you know that your order is on the way.

Click & Collect

We'll do our best to make sure your order is complete and ready on time, but we can't be liable for any other loss, costs or damage caused by a delay to your collection. If we are out of stock of any part of your order, we'll contact you in advance and make alternative arrangements.

Prices

The price of goods charged will be as quoted on the website at the time you confirm your order with us. The prices displayed on the website may differ from prices in our shop, at markets or our stockists. All our food products are zero-rated for VAT. Our VAT Registration Number is 313574319. We offer free delivery in the UK on any orders over £75.00. Otherwise the delivery charge is £9.99.

Vouchers

Vouchers have a unique code which enables you to redeem them online. They may also be used in our shop.  Please check your voucher expiry dates as they do have a time limit of one year. Each voucher code may be used only once per household and no change will be given if the value of the transaction is lower than the voucher value. Vouchers are not valid for use in our independent stockists.  Vouchers cannot be refunded.  Mandira Limited is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed.

Cancellation

As an online retailer we are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These give most online shoppers 14 days from delivery to change their mind, but perishable goods are exempt, so the rules on returning unwanted food do not apply to us. This does not affect your rights if something arrives damaged, faulty or not as described. Orders can be cancelled any time up until the moment they are dispatched, usually the day before you are expecting delivery.

Please note that refunds may take 2-3 working days to be credited to your account and can only be refunded to the card used for payment.

Your feedback

If you are unsatisfied with any of the items in your order or any part of our service, please contact us at enquiries@mandiraskitchen.com. If you would like to make a comment or recommendation regarding our food, then we'd love a Google review. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit.

SERVICES

These Terms & Conditions refer to our event catering and food experiences and were updated in October 2023.

Your Information

Mandira Limited strictly adheres to all current GDPR regulations and all data collated from each client or enquiry will be stored in the correct manner and not disclosed to any other party. Please see our privacy policy for more information.

Event Pricing/Quotes

All quotes for catering events are valid for a 12-month period. Should a client wish to confirm a booking more than 12 months from the date of the initial quote, this may be subject to a change in pricing. Mandira's Kitchen pricing is reviewed annually and we reserve the right to change/update menu pricing as and when we see fit.

Event Confirmation

Once the client confirms acceptance of an estimate for their event, this becomes a contractual agreement with Mandira Limited. All Terms and Conditions must be read and understood by the client as this is the basis of the contractual agreement upon confirmation of booking.

Event Payment

Upon confirmation of booking, an invoice will be raised for a non-refundable deposit of 25% of the gross balance. Once the deposit is paid, the booking and date is confirmed with Mandira's Kitchen. At this point, a proforma invoice will be also be issued which will show full details of the booking, as per the quote agreed.

Final details will be collated approximately 4 weeks prior to the event date, and these must be confirmed no later than 2 weeks prior to the event date, at which point a final invoice will be issued and the balance due in full no later than a week prior to the event date. The client is responsible for all final details and the settlement of the account, with any queries regarding the invoice being raised immediately. Please note, no refunds will be given for any decrease in numbers once final details have been agreed and the final balance paid.

Event Cancellation

Any cancellation should be advised in writing to Mandira's Kitchen as soon as possible. All deposit payments are non-refundable and this payment will be retained by Mandira Limited.  If the client cancels an event with less than 6 weeks' notice, we reserve the right to charge the client for 50% of the invoice.  If the event is cancelled with less than a week's notice, the invoice must be paid in full.  Non-payment prior to any event may be taken as a cancellation and the charges above will be applied accordingly.  Mandira Limited may take the decision to cancel an event should the client be in arrears of payment or be in breach of any of our Terms and Conditions.

Menus

Each event we cater for is planned with the client and we will do our best to accommodate all dietary requirements.  It is the client's responsibility to inform Mandira's Kitchen of any changes to the menu or any additional requests 2 weeks before the event.

Access/Set Up

Mandira's Kitchen will require reasonable access to the area of the event in order to deliver, set up and collect our equipment. If additional labour is required (eg access across lawns to marquees during wet weather), we reserve the right to make a charge for this. Any access issues are to be advised in advance of the event.

Damage or loss

The client is responsible for any damage, breakages, or loss of any property both belonging to Mandira Limited, or hired for the client's function, however caused, and will be charged at the full replacement value. This applies to the period between delivery and collection.

Mandira's Kitchen Food Experiences

Clients who have booked our cookery lessons, supper clubs, spice tours or any other food events are obliged to inform us in advance of any dietary requirements and where possible we will try and accommodate them.  We adhere to strict food hygiene standards, and clients are obliged to inform us of any sickness bug within 48 hours of a cookery lesson.  If necessary we will book the client onto an alternative lesson.  In the unlikely event that we have to cancel the lesson, we will refund the client or book them onto an alternative lesson.

Force Majeure

Mandira Limited will accept no liability for the failure to perform any obligations due to strike, lockout, hostilities or any other circumstances beyond our control. No liability is accepted for loss, damage or consequential loss caused by any failure to perform our obligations (whether due to negligence by us, our employees or sub-contractors, or other due causes), but this does not exclude liability for death or personal injury as required by law.

Your feedback

In the unlikely event that you are unsatisfied with any part of our service, please contact us at enquiries@mandiraskitchen.com. If you would like to make a comment or recommendation regarding our service, then please email us at the same address or leave us a Google review.

Spice & Splendour Ticket Terms & Conditions

Mandira's Kitchen Supper Club, Terms & Conditions

1. Booking & Confirmation: All bookings for the Mandira's Kitchen Supper Club ("Supper Club") must be made in advance. Once a booking is confirmed, the participant will receive a confirmation email detailing the event, date, time, and other necessary information.

2. No Refund Policy: Please note that once tickets are booked for the Supper Club, they are non-refundable under any circumstances. This includes, but is not limited to, changes in personal circumstances, illness, or any other unforeseen events.

3. Transfers: If a participant is unable to attend the Supper Club for which they have booked, they may transfer their booking to another person, provided they inform Mandira's Kitchen at least 48 hours prior to the event. No transfers will be accepted after this time.

4. Cancellation by Mandira Limited: In the rare instance where we must cancel a Supper Club event, participants will be offered the choice of a full refund or a transfer to another event.

5. Event Details: While Mandira's Kitchen aims to maintain consistency, the content, chefs, or ingredients of a Supper Club may change without prior notice due to unforeseen circumstances. Such changes will not be grounds for a refund.

6. Behaviour: Mandira's Kitchen reserves the right to refuse admission or ask participants to leave the venue for disruptive or inappropriate behaviour. In such cases, no refund will be provided.

7. Allergies and Dietary Restrictions: Participants are responsible for informing Mandira's Kitchen of any allergies or dietary restrictions at the time of booking. While efforts will be made to accommodate requests, it may not always be possible, and participants should be aware that there are risks involved.

8. Liability: Mandira Limited will not be liable for any loss, injury, or damage to persons or property at the Supper Club events, except in cases of negligence on our part.

9. Data Protection: Personal data provided during the booking process will be used solely for the purpose of managing the Supper Club events and will not be shared with third parties without explicit consent.

10. Amendments: Mandira Limited reserves the right to update these Terms & Conditions at any time without prior notice.

By booking a ticket for the Mandira's Kitchen Supper Club, participants agree to be bound by these Terms & Conditions.